Return Policy
At HandrailsPlus, every handrail is carefully manufactured to meet our quality standards before it leaves our facility. Because our products are crafted from solid wood and are often modified, finished, or installed shortly after delivery, we encourage customers to review product specifications, measurements, and order details carefully before completing a purchase.
Our goal is to provide a fair and transparent return process while maintaining the quality and integrity of the products we offer. The following policy outlines eligibility requirements, return procedures, and important limitations regarding returns, exchanges, and refunds.
Inspecting Your Order
Customers should inspect all products immediately upon delivery. If an item arrives damaged during transit or if an incorrect product is received, please contact HandrailsPlus as soon as possible. Prompt notification allows us to investigate the issue and determine the most appropriate resolution.
To assist with damage claims, customers may be asked to provide photographs of the product, packaging, and shipping label.
Eligibility For Returns
Standard handrails may be considered for return within 30 days of delivery, provided the product remains unused, uninstalled, and in its original condition. Products must be returned in the original packaging and show no signs of use, handling damage, modification, or finishing.
Returned products must be received in resalable condition. Handrails that have been altered, cut, resized, assembled, painted, stained, sealed, drilled, or otherwise modified after delivery are not eligible for return.
FLEXrail & Modified Products
FLEXrail products are designed to be resized by the customer during installation. Once a FLEXrail kit has been cut, assembled, resized, finished, or modified in any manner, it is no longer eligible for return or refund.
Because modified handrails cannot be restored to their original condition or resold as new products, all altered products are considered final sale.
Return Authorization
Prior to returning any product, customers must contact HandrailsPlus to request return authorization. Returns submitted without prior approval may be refused upon delivery.
Once approved, return instructions and shipping information will be provided. Customers are responsible for following all return instructions to help ensure timely processing.
Refund Processing
Approved refunds are issued after the returned product has been received and inspected. Refunds will be credited to the original payment method used during checkout.
Original shipping charges, expedited shipping fees, and return shipping expenses are generally non-refundable unless the return is the direct result of an error made by HandrailsPlus.
Damaged or Incorrect Orders
If a product arrives damaged or if the incorrect item was shipped, HandrailsPlus will work with the customer to determine an appropriate solution. Depending on the situation, this may include replacement components, a replacement product, repair assistance, store credit, or another reasonable resolution.
Resolution options may vary based on product condition, availability, and the nature of the issue being reported.
Order Changes & Cancellations
Customers should review all order details carefully before completing checkout. Requests to modify or cancel an order should be submitted as soon as possible.
Once an order has entered processing, packaging, or shipment, changes and cancellations may not be possible.
Policy Updates
HandrailsPlus reserves the right to update or modify this Return Policy at any time. Any revisions will be posted on this page and become effective upon publication.
Contact Information
Questions regarding returns, exchanges, damaged shipments, or order concerns may be directed to our team using the contact information below.
HandrailsPlus
Phone: (859) 412-9632
Email: info@handrailsplus.com