Return Policy
At HandrailsPlus LLC, every handrail is carefully manufactured to meet our quality
standards before it leaves our facility. Because our products are crafted from
solid wood and are often modified, finished, or installed shortly after delivery,
we encourage customers to review product specifications, measurements, and order
details carefully before completing a purchase.
Our goal is to provide a fair and transparent return process while maintaining
the quality and integrity of the products we offer. The following policy outlines
eligibility requirements, return procedures, and important limitations regarding
returns, exchanges, and refunds.
Inspecting Your Order
Customers should inspect all products immediately upon delivery. If an item
arrives damaged during transit or if an incorrect product is received, please
contact HandrailsPlus LLC as soon as possible. Prompt notification allows us to
investigate the issue and determine the most appropriate resolution.
To assist with damage claims, customers may be asked to provide photographs of
the product, packaging, and shipping label.
Return Eligibility For ‘Standard Handrails’
Standard handrails may be considered for return within 10 days of delivery,
provided the product remains unused, uninstalled, and in its original condition.
Products must be returned in the original packaging and show no signs of use,
handling, damage, modification, or finishing.
Returned products must be received in resalable condition. Handrails that have
been altered, cut, resized, assembled, painted, stained, drilled, or
otherwise modified after delivery are not eligible for return.
Return Eligibility For ‘DIY Handrail Kits & Special Orders’
DIY Handrail Kits are designed to be resized and constructed by the customer.
Once any part of the kit has been cut, assembled, resized, finished, used or modified in
any manner, it is no longer eligible for return or refund.
Because modified handrails cannot be restored to their original condition or
resold as new products, all altered products are considered final sale.
Return Authorization
Prior to returning any product, customers must contact HandrailsPlus LLC to request
return authorization. Returns submitted without prior approval may be refused
upon delivery.
Once approved, return instructions and shipping information will be provided.
Customers are responsible for following all return instructions to help ensure
timely processing.
Refund Processing
Approved refunds are issued after the returned product has been received and
inspected. Refunds will be credited to the original payment method used during
checkout.
Original shipping charges, expedited shipping fees, and return shipping expenses
are generally not refundable unless the return is the direct result of an error
made by HandrailsPlus LLC.
Damaged or Incorrect Orders
If a product arrives damaged or if the incorrect item was shipped, HandrailsPlus LLC
will work with the customer to determine an appropriate solution. Depending on
the situation, this may include replacement components, a replacement product,
repair assistance, or another reasonable resolution.
Resolution options may vary based on product condition, availability, and the
nature of the issue being reported.
Order Changes & Cancellations
Customers should review all order details carefully before completing checkout.
Requests to modify or cancel an order should be submitted as soon as possible.
Once an order has entered processing, packaging, or shipment, changes and
cancellations may not be possible.
Policy Updates
HandrailsPlus LLC reserves the right to update or modify this Return Policy at any
time. Any revisions will be posted on this page and become effective upon
publication.
Contact Information
Questions regarding returns, exchanges, damaged shipments, or order concerns may
be directed to our team using the contact information below.
HandrailsPlus LLC
Email: info@handrailsplus.com